jasabet Privacy Policy

This page describes what we collect when you use jasabet and how we keep that data protected. We collect personal information to verify your account, process your deposits and withdrawals, comply with anti-money-laundering regulations, and prevent fraud. We do not sell your data to third parties, and we do not use it for marketing purposes beyond service notifications.

Our privacy commitments cover data collection, storage, retention, access, and deletion. We explain how we handle information when you sign up, verify your identity (KTP or passport), deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and use our live-dealer tables, sportsbook, slots, and esports markets. We also describe your rights to access, correct, or request deletion of your data.

Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang have access to jasabet; our data handling complies with relevant privacy regulations in those jurisdictions. We do not intentionally collect data from users in prohibited jurisdictions, and we may request additional verification to confirm your location.

What We Collect on jasabet

We collect the following information when you create an account and use jasabet:

• Contact Information: Email address and phone number. We use these to verify your account, send transaction notifications, and communicate with you about your account.
• Identity Information: Full name, date of birth, and identity document (KTP, passport, or driver's license). We collect this to comply with anti-money-laundering and know-your-customer regulations.
• Payment Information: We do not store your full payment credentials (card numbers, e-wallet passwords). Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle sensitive payment data. We store transaction records: the amount, date, payment method, and outcome (approved/declined).
• Account Activity: We log your login times, game sessions, bets placed, deposits, withdrawals, and balance changes. This information is used for fraud detection, dispute resolution, and account verification.
• Device Information: Your IP address, browser type, device model, and operating system. We use this to detect suspicious login activity and enforce our jurisdiction-restricted access.
• Cookie Data: We use cookies to remember your login session and preferences. Cookies are stored locally on your device; you can disable them in your browser settings.

We do not collect sensitive data such as your health, political affiliation, or religious beliefs. We also do not collect biometric data (fingerprints, facial recognition) unless you voluntarily provide it for advanced account verification.

How We Use Your Data

We use your data for the following purposes:

• Account Management: We use your contact information to verify your account, send you transaction confirmations, and manage your wallet.
• Regulatory Compliance: We use your identity information to comply with anti-money-laundering regulations and to verify that you are accessing jasabet from a permitted jurisdiction.
• Fraud Prevention: We analyze your activity patterns to detect and prevent unauthorized access, stolen payment methods, and suspicious betting behavior.
• Dispute Resolution: We use your activity logs and session recordings to resolve disputes about game outcomes, settlement, and payment issues.
• Service Improvement: We aggregate anonymized data (no personal identifiers) to understand user behavior and improve jasabet's features and performance.
• Legal Compliance: We may disclose your data to law enforcement or regulatory authorities if required by law or if we suspect illegal activity.

We do not use your data for marketing without your explicit consent. We may send you promotional emails about new games or tournaments, but only if you have opted in. You can unsubscribe from promotional emails at any time via a link in the email.

Data Storage and Security

We store your data on secure servers in data centers located in Southeast Asia. Our servers use encryption at rest (data is encrypted when stored) and encryption in transit (data is encrypted during transmission between your device and our servers). We use industry-standard TLS (Transport Layer Security) protocols to protect data in transit.

Access to your data is restricted to jasabet employees who need it to perform their duties. We do not share your data with external parties except as described below. Our staff sign confidentiality agreements and receive training on data protection.

We undertake regular backups of your data to prevent loss due to hardware failure. Backups are stored on geographically separated servers to ensure redundancy. In the event of a data breach, we notify affected users and relevant regulatory authorities as required by law.

Third-Party Data Processors

We share your data with the following third-party processors to deliver our services:

• Payment Processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. These providers process your deposit and withdrawal transactions. We share your account identifier and transaction amount, but not your full payment credentials.
• Identity Verification Services: We may use third-party services to verify your KTP or passport. These services receive your identity information and perform verification checks. We choose vendors that comply with privacy regulations.
• Hosting Providers: Our servers are hosted by cloud providers in Southeast Asia. These providers have access to our data infrastructure but do not have access to your personal data files (data is encrypted).
• Compliance and Legal Services: We may share data with lawyers and compliance consultants to address legal inquiries or regulatory investigations.

We ensure that third-party processors sign data processing agreements that require them to protect your data and use it only for the purposes we specify.

How Long We Keep Your Data

We retain your data for as long as your account is active, plus an additional period for legal compliance. Specifically:

• Account data (name, email, phone, identity documents) is retained for the duration of your account and for seven years after account closure (to comply with financial regulations).
• Transaction records (deposits, withdrawals, bets, payouts) are retained for seven years for audit and dispute resolution purposes.
• Login and activity logs are retained for one year unless needed for an ongoing dispute or investigation.
• Cookies are retained for the duration of your session or as specified in your browser settings.

If you request account deletion, we delete your personal data except where legal regulations require us to retain it (e.g., tax records, anti-money-laundering documentation). Deleted data is anonymized so it cannot be linked back to you.

Your Rights Regarding Your Data

You have the following rights regarding your data on jasabet:

• Right to Access: You can request a copy of all data we hold about you. Contact our Customer Support team with your request, and we provide a downloadable file of your data within 30 days.
• Right to Correction: You can update your personal information (email, phone, address) directly from your account settings, or request corrections via Customer Support.
• Right to Deletion: You can request permanent deletion of your account and associated data. We comply with deletion requests except where legal regulations require data retention (e.g., financial records for taxation).
• Right to Portability: You can request that we export your data in a portable format (CSV or JSON) for use with other services.

To exercise any of these rights, contact our Customer Support team with your account username and a description of your request. We respond within 30 days.

Cookies and Tracking

We use cookies to store your login session and user preferences (language, theme). Cookies are small text files stored on your device; they are not used to track you across other websites. You can disable cookies in your browser settings, but doing so may affect your ability to stay logged in to jasabet.

We also use analytics tools (such as Google Analytics) to understand how users interact with jasabet. These tools collect anonymized usage data: pages visited, time spent, and referring URLs. This data is aggregated and does not identify individual users. You can opt out of analytics tracking by disabling cookies or using a privacy-focused browser extension.

We do not use third-party tracking pixels or retargeting ads. We do not build profiles of your behavior outside of jasabet.

Children and Minors

jasabet is not intended for users under the legal age of majority in their jurisdiction. Our terms of service require users to be of legal age to gamble in their jurisdiction. We do not knowingly collect data from minors. If we discover that a user is a minor, we suspend their account and delete their data.

If you are a parent or guardian and believe a minor has created an account on jasabet, contact Customer Support immediately with the account details, and we will investigate and take action.

International Data Transfer

We store your data primarily in Southeast Asia, but our servers may replicate data to other regions for backup and disaster recovery purposes. Your data may be accessed by jasabet staff located outside your home jurisdiction. By using jasabet, you consent to this international data transfer.

We ensure that international transfers comply with applicable privacy regulations. Where required, we use standard contractual clauses or other legal mechanisms to protect your data during transfer.

Data Breach Notification and Contact

In the event of a data breach affecting your personal information, we notify you via email within 72 hours. Our notification includes details about what data was affected, what we are doing to remediate the issue, and recommended steps you can take to protect yourself.

If you have privacy concerns or wish to file a complaint regarding our data handling, contact us at [email protected]. You can also lodge a complaint with the relevant data protection authority in your jurisdiction.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. We notify users of material changes via email or a prominent notice on jasabet. Your continued use of jasabet after a policy update constitutes acceptance of the new policy.

The most recent version of this policy is always available at jasabet.net/privacy-policy/. We encourage you to review this policy periodically to stay informed about how we handle your data.

Summary: Your Data on jasabet

We collect personal information on jasabet to verify your account, process deposits and withdrawals, and comply with regulations. We do not sell your data or use it for marketing without your consent. We store your data securely and restrict access to authorized staff members only. You have rights to access, correct, and request deletion of your data.

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle payment credentials; we store only transaction records. We retain data for legal compliance periods after account closure. Cookies are used to maintain your login session, not to track you across other sites.

For privacy questions or requests to access, correct, or delete your data, contact Customer Support or email [email protected]. Our services are available only where local law permits; we comply with privacy regulations in all jurisdictions where we operate.